Contact Us

We welcome customer comments and suggestions because it helps us to improve our services and put things right when they have gone wrong.  

We want people to contact us rather than just stop using our services. 

We will handle complaints with tact and consideration and never take them personally. 

We know that customers want to be taken seriously more than anything else. 

When we have failed, we will offer a sincere, speedy apology and a genuine commitment to avoid a repetition. 

Our Complaints Code

Responsibility for ensuring we handle suggestions and complaints, according to this code, lies with the Traffic Manager.  

We commit to specifically briefing and training all our staff on the Code of Practice and our procedures.  

All suggestions and complaints, whether made in writing (including by email), in person or by telephone will be investigated and dealt with. However please note that any complaints of a serious nature will need to be made in writing.

We will provide a response as quickly as possible and always within 7 days, even if this is initially to explain what investigation needs to take place and how long this will take.  

When comments or complaints are about matters outside our control, we will forward them on to the relevant organisation and explain that we have done this.  

The Bus Appeals Body (BAB), a non-statutory committee in England and Wales offer an independent review of complaints arising from the operation of local bus and scheduled coach services.  If anyone is not satisfied with our response, we will always pass on contact details of these organisations and we will make their contact details available on our website.  

All suggestions and complaints should in the first instance be directed to Company’s Offices: 

Traffic Manager 

South Lancs Travel 

Units 22/23 Chanters Industrial Estate 

Atherton 

M46 9BE 

Telephone  : 01942 888893  (Monday to Friday 0900 to 1600). 

You can contact us by email using the form below.

If you are unhappy with our response you may contact The Bus Appeals Body. This is a non statutory committee offering an independent review of complaints arising from the operation of local bus and scheduled coach services in England and Wales. 

BAB, c/o Bus Users UK
PO Box 119
Shepperton
TW17 8UX 

email: